Return & Refund Policy | Jymwald Stitches Tailoring Studio

At Jymwald Stitches Tailoring Studio, we take immense pride in crafting bespoke African-inspired shirts and garments built on precision and artisan craftsmanship. We want you to love your pieces as much as we loved creating them. If something isn't right, we are here to assist you through our return and refund process.

7-Day Return Window

Items must be returned within 7 days of delivery or purchase date, provided they are completely unused, unwashed, and unaltered.

Verified Refunds

Upon mutual agreement and physical inspection confirming the returned product is in its original, undamaged state, your refund will be processed promptly.

Policy Details

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be returned within 7 calendar days from the date of receipt.
The garment must be unused, unwashed, unworn, and in the exact same condition that you received it.
The garment must remain unaltered (no alterations, adjustments, or tailored changes performed post-purchase).
If the product is defective or damaged upon arrival, it must be reported to us immediately within the 7-day period with proof of purchase.

2. Refund Processing

Refunds are subject to the following criteria and steps:

Agreement: Both parties (you and Jymwald Stitches) must agree on the refund eligibility prior to issuing payment back to you.
Inspection: Once we receive your returned item, our studio team will inspect it to verify that it is in its original condition.
Approval: Upon successful inspection and verification that the item is unaltered and undamaged, your refund will be approved and processed using your original payment method or an agreed-upon alternative.

Summary Checklist

7 Days Notice Initiate returns within 7 calendar days of receipt.

Original Condition Garment must be unworn, unwashed, and unaltered.

Quality Inspection Refunds are finalized once the studio verifies product integrity.

Have Questions About Your Order?

If you received a defective item or need assistance initiating a return within the 7-day window, our customer support team is ready to help.

Initiate a Return Back to Home